Shipping policy
DOKES delivers to every one of the 50 US states, covering Alaska, Hawaii, and Puerto Rico as well. At present, we do not offer international delivery.
Processing Time
We take 1–3 business days (Monday–Friday, not counting holidays) to handle your order. Once your package is on its way, an email with tracking details will be sent to you.
Shipping Options
- Standard (7-14 business days): $15
These delivery windows are approximations based on business days, and weekends plus holidays are not counted. Tracking is included with every shipment.
Order Tracking
A tracking number will be emailed to you as soon as your order goes out. You can then follow your package directly through the courier's site (USPS, UPS, FedEx, or whichever carrier is assigned).
Delays
We aim to hit the estimated delivery windows, but sometimes delays happen because of carrier problems, weather, or a surge in orders. If your order is taking much longer than expected, reach out to support@dokes.shop and we will look into it with the courier.
Incorrect Address
Make sure to review your shipping address before submitting your order. We cannot be held liable for packages sent to a wrong address supplied by the customer. If you see a mistake, get in touch with us right away, and we will do our best to adjust the delivery details before the package ships.
Lost or Damaged Packages
Should your package go missing during transit or arrive in damaged condition, notify us within 48 hours of the delivery date (or the expected delivery date) by emailing support@dokes.shop. We will coordinate with the courier to sort things out and, when suitable, arrange for a replacement or a refund.